Return & Exchange Policy
We hope that you like the product as much we loved finding it for you, but we also know that sometimes things change! We hope to make returns and exchanges as easy as possible. Need to contact us? Don’t hesitate to let us know your questions or concerns! Send us an email: firstname.lastname@example.org, or call us at 02-10-1360 Our office is open for phone calls Monday – Friday from 9:00 – 18:00 pm. We check email on a more frequent basis, including holidays. If your question is about a recent order, please have your order number ready and include it with any correspondence. If you have recently moved, your credit card address may still be linked to your old address! If you are experiencing difficulties checking out and you have recently changed your address, please try using your former address in the ‘Billing Address’ field at checkout.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unworn, in the state you received them, and in the original packaging).
Discounted products cannot be returned or changed.
With Dasy Design’s 7 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging with a copy of your invoice, and make sure that the merchandise is in the same condition.
ATTENTION: Always contact our Customer Service first if you want to send something back to us! They will email you a form with further instructions together with an address label for you to attach to the outside of your package. Returned items will only be processed when accompanied by a completed Return form and –address!
- All products must be complete, clean and undamaged in order to qualify for a return
- We prefer to receive the returned products in the original, undamaged packaging whenever possible
- Make sure to wrap all vulnerable products securely. We cannot be held responsible for the return shipment and the state in which the products arrive
- Send us a copy of the original invoice and a completed Return form with your return package
- Make sure you pay for all postal fees otherwise we cannot accept the package
Once your return is received and inspected by the Dasy Design (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 7-day return policy, all returns will need to be received and processed by our warehouse within 7 days of purchase.
If you’d like to exchange an item, we’ll be happy to do that as well! Just let us know if you would like a replacement, and we’ll send it to you upon receipt of the original item, within 7 days of purchase. Send us an email: email@example.com, or call us at 02-107-1360